Last updated 5 November 2026

How HelloDoc uses your information

This notice covers the HelloDoc test. HelloDoc is an AI health assistant that you talk to on the phone. It is not a doctor and it is not an emergency service. In an emergency, call 112 or go to the nearest hospital.

What we collect

• What you type on the sign-up form: your name, phone number, state, preferred language, age group and, if you choose, your sex.
• The recording and written transcript of your HelloDoc call.
• A short summary of the call, including the advice HelloDoc gave.

Why we collect it

• To call you for the test, in the language you chose.
• So licensed doctors can check that HelloDoc's advice was safe and correct.
• To learn where HelloDoc misunderstands words or gives unclear answers, so we can fix it.

We will not sell your information and we will not use it to advertise to you.

Your consent

We only call you after you tick the consent box on the sign-up form. Health information is sensitive under the Nigeria Data Protection Act 2023, so we rely on your express consent. You can withdraw it at any time.

Who handles your information

A small number of service providers help us run the test: Airtable stores the sign-up list and call reviews, ElevenLabs and Twilio run the voice call and store the recording, and Vercel hosts this website. Some of these providers store data outside Nigeria. Only the HelloDoc team and the doctors reviewing calls can see your information.

How long we keep it

Call recordings and transcripts are deleted within 90 days of the end of the test. We keep only anonymised findings, with no names or phone numbers.

Your choices

You can ask us to show you, correct or delete your information, or take you off the test, by emailing hello@hellodoc.com.ng. You can also hang up at any point during a call.